And when we say customer-centric approach, the first name that comes to our mind is Kohinoor Group Pune. Reiterating its commitment towards the satisfaction of its customers, Kohinoor Group recently launched a revolutionary initiative - SSR Help Desk. This initiative was launched at the auspicious hands of Mr. Krishnakumarji Goyal - Founder and Managing Director - Kohinoor Group Pune.
The objective of this initiative is to ensure a happy and secure living experience with Sada Sukhi Raho.
In this blog, we will explore this initiative in detail. Read on.
Key Features of the SSR Help Desk
24*7 availability
Multiple registration channels such as WhatsApp, e-mail and call
Automated response and estimated TAT
Photographic proof at each stage of concern management
OTP confirmation for closing concerns
Apart from the technical excellence and a streamlined process, what makes SSR Help Desk truly unique is its human touch with a dedicated team of SSR Sathis and a personalised human touch to solve every query.
Now, the process of getting your query solved has been made really smooth and easy by the SSR Help Desk.
How to register concerns?
You could use three easy options -
Call the Toll-free Number - 1800 210 2299
Send a message on WhatsApp - 90282 93222
E-mail your concerns - ssr@kohinoorpune.com
The 10-step Process
Step 1. You raise a ticket
Step 2. The customer care executive receives the ticket
Step 3. The customer care executive assigns the ticket to the relevant on-field SS Saathi
Step 4. SSR Saathi calls the customer and schedules a visit
Step 5. SSR Saathi visits customer's house within 48 hours of raising the ticket
Step 6. SSR Saathi examines the problem and takes photographs for the records
Step 7: Post internal discussion, SSR Saathi proceeds to resolve the issue within the relevant TAT
Step 8: SSR Saathi visits the customer again to click pictures of the work done
Step 9: SSR Saathi takes OTP consent from the customer to close the ticket
Step 10. The ticket is closed only when the customer is completely satisfied with the resolution
It is important to note here that a customer's records are maintained in the system so that the customer history including past tickets, TAT, etc. can be accessed later.
